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FAQ

GENERAL FAQ

  • What forms of payment do you accept?
    At this time we are accepting cash and e-transfers. We will keep you informed of any other payment options in the near future.
  • Do you offer a discount for bulk/large orders?
    Discounts can be offered for bulk/large orders of Wiser Beans chocolates. Please enquire via email with order sizes at info@wiserbeanschocolate.com.
  • Can I sign up for a subscription to receive your chocolates regularly or not?
    Weekly/Monthly subscription opportunities are coming soon.
  • Where do you ship to and how much will that cost?
    Shipping is available in Canada. The cost is dependent on weight.
  • Can I choose the courier?
    We use our local couriers.
  • I wasn't home when the courier arrived with my package. What do I do now?
    A notice from the courier should be left as to where to pick up based on location.
  • What happens if my package is returned to you?
    The purchase of new shipping cost would be needed to send again.
  • I did not receive a tracking number, is there a problem with my order?
    If you did not receive a tracking number within 24 hours of shipping, please email info@wiserbeanschocolate.com.
  • Am I able to return my package?
    No, all sales of our Cacao Chocolates and products are final.
  • What is your cancellation policy?
    Cancellation before shipping: store credit can be given. After shipping: no refund.

ONLINE SHOPPING & SHIPPING FAQ

  • What forms of payment do you accept?
    At this time we are accepting cash and e-transfers. We will keep you informed of any other payment options in the near future.
  • Do you offer a discount for bulk/large orders?
    Discounts can be offered for bulk/large orders of Wiser Beans chocolates. Please enquire via email with order sizes at info@wiserbeanschocolate.com.
  • Can I sign up for a subscription to receive your chocolates regularly or not?
    Weekly/Monthly subscription opportunities are coming soon.
  • Where do you ship to and how much will that cost?
    Shipping is available in Canada. The cost is dependent on weight.
  • Can I choose the courier?
    We use our local couriers.
  • I wasn't home when the courier arrived with my package. What do I do now?
    A notice from the courier should be left as to where to pick up based on location.
  • What happens if my package is returned to you?
    The purchase of new shipping cost would be needed to send again.
  • I did not receive a tracking number, is there a problem with my order?
    If you did not receive a tracking number within 24 hours of shipping, please email info@wiserbeanschocolate.com.
  • Am I able to return my package?
    No, all sales of our Cacao Chocolates and products are final.
  • What is your cancellation policy?
    Cancellation before shipping: store credit can be given. After shipping: no refund.

Still Have Questions?

Please send any general inquiries
or online shopping and shipping questions below.

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